Refund Policy
Thank you for choosing our service. We strive to provide you with a seamless and reliable experience.
However, we understand that issues may arise, and we have established the following refund policy to address any concerns you may have regarding our service.
Refund Eligibility
Refunds will only be issued in the event that the service is not running on the customer’s system. We will diligently investigate and verify any reported service outages before processing a refund request.
Compensation for Extended Service Disruptions
If the service experiences prolonged functional disruptions lasting longer than 48 hours, we will compensate you for the time until the service becomes available again. However, in such cases, no refunds will be issued.
Technical Support and Collaboration
We understand that sometimes customers may face difficulties while setting up the service or encounter detection issues. In such situations, we strongly encourage you to work closely with our staff to resolve the problems. Collaboration with our support team is essential, as we are committed to providing you with the best possible assistance. Failure to engage with our staff in troubleshooting and resolving the issues may result in the ineligibility for a refund.
Limitations on Refund Claims
Please note the following limitations regarding refund claims:
A. Refunds will not be provided for minor service interruptions or inconveniences that do not significantly impact the overall functionality of the service.
B. Refund requests must be submitted within 30 days of the service disruption or issue occurrence. Requests submitted after this period will not be considered.
C. Refunds will only be issued to the original payment method used during the purchase.
D. We reserve the right to decline a refund if we determine that the service disruption or issue was caused by misuse, improper configuration, or violation of our terms of service.
Refund Process
To request a refund, please contact our customer support team through the designated channels provided on our website. When submitting your refund request, please include relevant details such as the nature of the issue, the dates and times of the service disruption, and any pertinent supporting documentation.
Once we receive your refund request, our team will assess the situation and communicate with you regarding the outcome of your claim. If your refund is approved, we will initiate the refund process promptly.
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about any revisions.
If you have any further questions or require clarification regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our service.
Last updated: 26/06/2023